- Lost revenue and sales
- Increased costs
- Duplicated work
- Ineffective meetings
- Decreased productivity
- Suboptimal solutions
- Lowered employee morale
- Dissatisfied customers
- Misalignment and conflicts
EQuipt has developed a breakthrough system that transforms and demystifies how to develop emotional intelligence skills. We provide your team with the proven tools to successfully elevate these skills that drive higher performance and better business results.
When you hone your team’s ability to build insightful and meaningful business relationships, they will become more effective communicators and better resources to you and your clients. These skills facilitate a clearer understanding of expectations, a more effective team, better employee engagement, and improved morale and motivation, leading to higher levels of service delivery and customer satisfaction.
Whether in-person or virtually, individuals interact and collaborate to achieve business results greater than any one person can attain on their own. Inherent in that process, however, are countless pitfalls that are very costly. SIS International Research reports that 70% of small to midsize businesses are losing money due to ineffective listening and communication. They estimate that a business with 100 employees “spends an average downtime of 17 hours a week clarifying communication which translates to an annual cost of over $500,000.”
In heavily regulated industries, ineffective listening can even lead to legal liabilities. What’s more, internal problems rarely stay within the boundaries of an organization. Dysfunctional communication and the issues associated with it filter down to end users, clients, and customers, depreciating their levels of satisfaction and, ultimately, the reputation of the business.
Transformational listening is empathic and active. It examines contextual clues and goals that may be merely implied rather than explicitly stated. Organizations that value concentration, understanding, open-mindedness, impartiality, and responsiveness are better positioned to accept new perspectives, react quickly to new challenges, and take advantage of developing opportunities. They think more critically, form an accurate picture of incoming information, reach consensus as to the best course of action to take, and execute decisively on a universally understood agenda.
Managers and employees spend at least 40%, and executives spend up to 80% of their time listening to assess information, gain new insights, and make decisions. However, only 2% of people have had any listening training or been taught how to probe for a deeper understanding.
When employees and leaders harness the power of transformational listening they take on a positive attitude, deal more effectively with others, make more objective decisions, and are better able to navigate their environment. Collaborative workforces that are flexible, courteous, and teachable are more engaged and productive, and less defensive. Avoiding unnecessary misunderstandings and conflicts, fully considering others’ agendas before forming an opinion, and breaking down barriers to communication are transformational soft skills that convert into business insights. This information is vital to profitability, the quality of services delivered, and satisfaction levels for both employees and customers.
Reduction in Sales Cycle on Average
Increase in Customer Lifetime Value
After going through the Listening Path™ workshop, my only agenda now is to understand my customer, and I let the customer do most of the talking. I can qualify, build trust, and accelerate the sales cycle.
Christine allowed the ‘tough-shelled’ IT leaders to branch out and connect with each other at the event in a completely different way. In my 15 years of working in events, I never saw what she was able to accomplish.
After participating in the listening Path workshop and applying the framework, we knew how to get the customer’s story first and understanding how they needed to be sold. It was game changing.