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Failing to listen is hurting your organization’s bottom line.

The most powerful form of communication is not how people talk, but how they listen to understand.

“My hope is to create a movement where listening, not speaking, is recognized as the most important and powerful form of communication. Where there is personal focus on developing the skill of listening and where educators, business leaders, and corporations put time and resources toward the cause.

I decided to write this book because I believe people want to listen, understand, empathize, and be present for the people they love, care about, and work with, but we have not been taught how. We are all failing at listening while doing very little to address or solve the problem, and it is costing us dearly. We blame people for not listening while we primarily teach people how to talk, know, and tell.”

Christine Miles, Author

What Is It Costing You Not To Listen?
will encourage you to examine how you are listening. You’ll discover that not only are many of the problems in your life due to not listening effectively, but listening helps to solve most of your problems.
For those in business, transformational listening is good for your bottom line. It creates trust between you and your coworkers and helps everyone solve problems better, get things done more effectively, manage conflict, stay engaged, and empower one another.

This book will teach you how to
  • Hear what is said and not said
  • Identify your listening persona and realize when it is unhelpful
  • Soothe your subconscious so you can listen differently
  • Listen with intent to gather others’ stories
  • Replace interfering direct questions with just six questions
  • Mini-reflect to speed up the listening process without getting lost
  • Affirm to create alignment, break down walls, and solve problems

To transform the way we listen and create a two-way, meaningful conversation that leads to connection, problems getting solved, and things getting done, we need to move to a new method, a whole different level of listening.

Christine Miles, Author


Quotation Mark

Nobody, nobody understands as well as Christine. Coupled with Christine’s ability to understand the human condition is her intuitive understanding of business. How do I know? Together, we created the number-one business radio show in the country and have interviewed 10,000+ CEOs. These CEOs have repeatedly told me that Christine is ‘incredible,’ and they often have engaged Christine’s counsel—and most importantly, continue to engage Christine’s counsel.

Herb Cohen, CEO, Executive Leaders Radio
Quotation Mark

It may be more important than ever to make a conscious decision to seek to understand others. To do that we need to know how to listen. Christine’s approach is both brilliant and simple.

Ann Hook, COO, SolomonEdwards
Quotation Mark

I had the opportunity to have Christine work with my team on how to more effectively show up for their customers. Christine’s ability to break down the listening process and give tools to effectively engage with people to gain true understanding is an invaluable skill in business and in life. I am so happy she decided to write this book and share her insight on a broader scale.

Michael O’Donnell, National Vice President - Utilities, SAP North America

When you lift your veil and tell your story, you help others feel like it’s okay to open-up and tell you theirs, and the listening floodgates are opened.

Christine Miles, Author

About the Author

CHRISTINE MILES is an author, professional keynote speaker, consultant, executive coach, thought leader, entrepreneur, and recognized world expert in the field of listening differently.

She has helped thousands of executives, individuals, and families expand human connections, transforming businesses and lives.

She holds a B.S. in Psychology from Millersville University, a Master’s in Psychology from the University of Pennsylvania, and a Certificate in Structural Family Therapy from the Philadelphia Child Guidance Center.
Christine is the founder and owner of EQuipt, a consulting and training business for medium-sized to Fortune 100 corporations. She currently hosts the number-one business radio show on the East Coast, Executive Leaders Radio. She is also the co-author of The Art of the Nudge.

The world thirsts to be heard and understood.

Christine Miles, Author
Quotation Mark

I hope world leaders will read this book. I hope every member of Congress reads it. I hope everyone on a school board or city council reads it. I hope parents read it, and I hope their teenage children read it. It is time for a worldwide listening revolution!

Tyler R. Tichelaar, Ph.D. and Award-Winning Author of Narrow Lives and The Best Place

Start making more meaningful connections and go deeper in your relationships than ever before.