Recognized by the Axiom Business Book Awards, this groundbreaking book will completely transform your ability to listen. What Is It Costing You Not to Listen? discusses why listening is the most powerful communication skill we have and how maximizing our listening skills enables us to be amazing communicators, strong leaders, and present friends and family members.
Not only are many of the problems in our lives due to not listening effectively, but listening helps solve most problems. Unfortunately, we spend 40-80% of our waking hours each day listening but only retain 25% of what we hear. So, while we spend a lot of time listening, we are missing a lot of what’s being said, and it is costing us dearly.
The consequences of not listening are not always obvious, but they are insidious. The inability to listen can cause your organization to lose sales, employees, and credibility, and it can also jeopardize your most important personal relationships.
Christine Miles is a recognized expert on training individuals and organizations on how to listen in ways that transform how they lead, sell, influence, and succeed in every aspect of life. What Is It Costing You Not to Listen? covers her breakthrough system, The Listening Path,™ that equips people with the most important human skill – listening to understand.
Hear what is said and not said
Identify your listening persona and realize when it is unhelpful
Soothe your subconscious so you can listen differently
Listen with intent to gather others’ stories
Replace interfering direct questions with just six questions
Mini-reflect to speed up the listening process without getting lost
Affirm to create alignment, break down walls, and solve problems
In What Is It Costing You Not to Listen?, Christine Miles shares her hard-earned truths about how little we truly listen to each other. She offers techniques that are realistic and easy-to-use but will take some practice. I encourage you to invest in this book and the processes described. Then listen to the powerful responses you get from people when they realize you are listening.Nicole Gabriel
It may be more important than ever to make a conscious decision to seek to understand others. To do that we need to know how to listen. Christine’s approach is both brilliant and simple.Ann Hook